Terms of uses

The site "www. loukatou.com" is the online store for the sale of products via the Internet of the company ELENI LOUKATOU hereinafter referred to as "company".
ADDRESS: Leof. Pigis 55, Melissia ATHENS GREECE
TEL. : +30 2106095870

All transactions carried out through www.loukatou.com (hereinafter "site") are governed by the Greek and European legislation on electronic commerce, Law 2251/1994 on consumer protection and Law 2472/1997 on the protection of individuals from the processing of personal data as applicable.

1. Acceptance of terms

Before making transactions through our website, please consult the following terms and conditions of use. The visitor/user is deemed to accept unconditionally the General Terms and Conditions of Transactions, as applicable, in every case that he/she makes use of the services of the site.

2. Personal data
Each visitor can browse the online store without providing any personal information.
A prerequisite for placing an order is the voluntary disclosure by the user of certain personal data. For this reason, the following will be requested: full name/company name, postal address/headquarters, telephone number, e-mail address, VAT number (for purchases with invoice) and the credit card number and expiry date in case the credit card payment method is selected.

The collection of this information is for the sole purpose of providing quality services and the execution of orders. The company fully respecting the confidentiality of these data and strictly following the principles of personal data protection, will not make any improper use or disclosure of the personal data collected, except with the express consent of the user or in the case imposed by relevant provisions of law or by a competent public authority.

During your visit to the pages of the site and in order to order products, but also to ensure that we can contact you to inform you about our new products, you may be asked to provide information about yourself (name, profession, e-mail address, date of birth, etc.). Any personal data that you declare anywhere on the pages and services of the website www.loukatou.com , are intended solely to ensure the operation of the respective service and may not be used by any third party without complying with the provisions of Law 2472/97 on the protection of personal data processing, as it applies each time.

The online store www.loukatou.com operates in accordance with current Greek and EU legislation and keeps your personal data safely for as long as you are registered to a service of www.loukatou.com. which are deleted after the termination of the transaction in any way, except for the order data that are stored necessarily if there is even one order, for management reasons and good operation of the website

The personal data you declare in the online store www.loukatou.com are used exclusively by it or its affiliated companies, in order to support, promote and execute the transactional relationship and to send informative material - offers. The kept data of the file may be disclosed to the competent judicial, police and other administrative authorities upon their legitimate request and in accordance with the applicable legal provisions. The Customer has, within the framework of the legislation on telecommunications confidentiality, the rights of information and objection provided for in Articles 11 to 13 of Law No. 2472/1997

If you are under the age of majority before deciding whether or not to accept these terms and conditions, you should study them with your parent or guardian and fully understand them, both you and your parent or guardian. Acceptance of the terms and conditions by your parent or guardian will be taken to mean that they are consenting to them on your behalf. Parents or guardians are advised to supervise their children when using the Internet and mobile or other devices. If you invite your children to use the service, you are providing your consent to these terms and conditions on their behalf.

The information we request from you.

Personal data: Every visitor can browse the online store www.loukatou.com without giving any personal information. We will only need personal data when you become a member and proceed to order products or if you simply proceed to order products without being a member, or if you choose to receive our e-mail newsletter.

Information regarding the purchase of products: the necessary information for each transaction is your full name, your ID number (to ensure identity with your credit card details after you choose to buy via credit card), a landline phone number, address (street, city, postal code), shipping address and type of document (receipt, invoice).
Document data: In case we issue an invoice, we need the company name, VAT number, tax office, profession and address of its headquarters.

In summary, we only ask for as much information as we need in order for you to enjoy a unique shopping experience: consistent delivery of the products you ordered, secure payment of your order and personalized service based on your needs and preferences.

The user reserves the right to inform and object in accordance with the applicable legislation.

3. Register at
Once the user has completed the registration process, he/she will receive a username and a personal password. The user is solely responsible for all operations carried out with these passwords, and is obliged to inform the company immediately in case of loss of the above passwords.
Once the registration has been created, it may be deleted at the user's request.

4. Intellectual Property Rights
The user accepts that he/she is granted a limited licence to use the site for personal and non-commercial purposes.
The user acknowledges the exclusive right of the company or third parties who have legally granted licences to the latter to any intellectual (intellectual and industrial) property rights contained in the site.

Any copying, analogue/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative works or misleading the public about the actual provider of the Content of the websites is prohibited. The names, images, logos and distinctive features that represent the company ELENI LOUKATOU and/or its online store and/or third parties contracted with them as well as their products or services are exclusive trademarks and distinctive features of the company ELENI LOUKATOU and/or www.loukatou.com and/or the above third parties and are protected by the Greek, Community and international laws on trademarks and industrial and intellectual property and fair competition.
The products mentioned on the web pages of this website and bearing the trademarks of the respective organizations, companies, partner institutions, are their own intellectual and industrial property and therefore these institutions bear the relevant responsibility.

In any case, their appearance and exposure on the web pages www.loukatou.com should in no way be construed as a transfer or assignment of a license or right to use them.

5. Warranty
The company provides warranty through the manufacturer regarding the products, including the suitability for a specific purpose, the responsibility for suitability is borne by the manufacturer.
The company makes every effort to ensure the proper functioning of this website, but does not guarantee that the site will be provided without interruption, without errors and that it is free of "viruses" or other harmful components.

6. Limitation of Liability
6.1 In no event shall the company be liable to compensate the user for loss of profit or for damages from any cause whatsoever, in relation to the operation and use of this site, which the company undertakes on its own initiative, including any damage caused to the user and resulting from delayed downloading, non-downloading or loss of data during the use of the site.

6.2 The company is not responsible for any links provided through the site.

6.3 The user is responsible for the payment of the relevant fees and any related costs caused by the use of the site.

6.4 The company reserves the right to immediately terminate access to the site to any user who violates the current terms of use.

7. Orders The ordering of any product from this site does not mean
the establishment of any contract between the user and the company,
unless the latter accepts the order via e-mail which will confirm the availability,description and price of the product
ordered .
The acceptance of the purchase will be considered complete
from the confirmation of sending the e-mail,
regardless of whether it is received or not.

8. Prices - Cost of Order
The total cost of the order is determined by the net prices,
the relevant VAT. as well as transportation costs.
The user will be billed for the total cost of their order.

9. Method of payment
Payment of the relevant invoices can be made either by credit card, in cash, or by bank deposit. ATTENTION: For shipping with an agency, payment of the price by cash on delivery is not accepted.
Therefore, the price must have been paid first by payment to the following bank accounts.

Reason: Name and order number (you can find it in the email you will receive after confirmation)

(In case of a deposit from another bank, you are charged with the transaction costs)

10. Method – Cost of Shipping
The products will be sent via a transport company of the company's
choice or by post to the address stated by the buyer.
The shipping cost is determined according to
the quantity of products in the order.

11. Cancellation of order
Withdrawal/Cancellation of an Order can be done within 2 days from the registration of the order and before its dispatch. Withdrawal or cancellation of the order may be made in the following cases:
-Before completing the order, during its duration you can press the "Delete" button located in the "Cart". Clicking on this link automatically removes the product from your cart.

- If the online order has been completed, you can contact us at 2106095870 or through the contact form, so that we can handle the cancellation of your order.

• Order delay: An order may be delayed in cases of deposit to a bank account, since we ship our products as soon as the bank transfer is completed.

After the product has been shipped, the following applies.

12. Product Returns

You have the right to return the products you have purchased and request a replacement. Returns are accepted within a period of 14 days and only if the products are new, their packaging and physical condition have not been opened or tampered with and they are accompanied by the accompanying documents (receipt, invoice, etc.).
In the case of a return, the user will be charged with the corresponding transport costs, except for cases in which, due to the company's fault, incorrect products or products with real defects were sent, in which case we assume all transport costs of the old and the new product

Claims for a refund or withdrawal are only accepted if the products are in their original packaging, unopened.

12.1 Product Warranty

Only the manufacturer's warranty, if any, is provided for the store's products. The buyer can call us to inform them about the existence of a manufacturer's warranty. The company does not warrant or guarantee the fitness of any product sold for any particular purpose.

13. Applicable Law and other terms
13.1. All terms herein are material. In the event that any term herein, or its application under any circumstances, is declared by a competent court or authority to be invalid or unenforceable, the remaining terms, as well as the above term as it applies in other cases, remain in force in any case.

13.2. The company reserves the right to modify, including these terms, prices and product descriptions, or to temporarily or permanently discontinue all or part of this without notice to users.

13.3. The validity, execution, interpretation and effects hereof shall be governed by Greek law and the courts of Athens shall have exclusive jurisdiction and jurisdiction.

14. Security of Transactions

The company takes all necessary measures to ensure the privacy of personal data and transactions.
The online store www. loukatou.com uses the SSL (Secure Sockets Layer) security protocol for transactions, which today is the most secure platform for online commercial transactions.

The SSL protocol encrypts all personal information, credit card number, name and address, so that it cannot be read or changed in transit over the Internet. The SSL (Secure Sockets Layer) protocol is the global standard for certifying websites to web users and for encrypting data between web users and web servers.

All information sent with the SSL protocol is protected by a special function that automatically checks if the data has been changed during the transfer.








Address: Leof. Pigis 55, Melissia
               ATHENS GREECE, 15127

Phone: +30 2106095870

Mobile: +30 6944608772

Email: helenloukatou@gmail.com

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Terms of uses



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